Frequently Asked Questions
Everything you need to know about Merach fitness equipment and your shopping experience.
How long does shipping take for heavy fitness equipment?
Most orders are processed within 1-2 business days. Due to the size of our rowing machines and exercise bikes, delivery typically takes 5-8 business days depending on your location.
What is Merach's return policy for home gym gear?
We offer a 30-day risk-free trial. If you are not satisfied with your equipment, you can return it within 30 days of delivery. Please ensure the product is in its original packaging.
Do your products come with a warranty?
Yes, all Merach equipment comes with a 1-year limited warranty covering manufacturer defects and structural components to ensure your long-term fitness journey is protected.
Can I connect Merach equipment to third-party fitness apps?
Absolutely. Most of our smart trainers are compatible with the Merach app, as well as popular platforms like Kinomap and Zwift via Bluetooth connectivity.
Is assembly difficult for the rowing machines and bikes?
We design our products for easy home setup. Each unit comes with a comprehensive manual and all necessary tools; most customers complete assembly in 20-40 minutes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Affirm to help you invest in your health.